CHROs have a pivotal role to play in shaping how AI will transform the workforce. The CHRO Association recently surveyed its member CHROs on AI adoption—what’s working, where the challenges lie, and what support would be most valuable from the Association’s Center on Workplace AI.
The bottom line: AI is no longer a future consideration—it’s a present priority.
Key takeaways include:
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Top concerns: buy-in and reskilling. CHROs’ top concerns related to AI integration include driving adoption amongst leadership and achieving needed large-scale reskilling and upskilling.
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AI is a high priority. Nearly half of surveyed CHROs indicated that AI adoption is a top organizational priority right now, with an additional 30% calling it “important”.
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Top challenges: measuring ROI and building future skills. CHROs cited challenges including measuring ROI, developing new workforce skills, and driving change and adoption enterprise-wide.
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Learning and HR operations are top use cases. CHROs identified learning and development, HR operations and service delivery, and workforce planning and analytics as initial use case focus areas.
See the full survey report here.
