In this episode, Alan explores a straightforward question: Why do so many companies handle employee complaints so differently—and often less effectively—than customer complaints? He offers examples of this paradox and discusses how applying the same principles of excellent customer service to our internal employee relations could benefit us all.
Key Takeaways
- Three basics to managing Employee Relations effectively. [:33]
- When internal complaints escape the confines of Human Relations. [3:06]
- The media can create an ER crisis. [10:39]
- What to do when people demand better treatment. [12:52]
